As the world navigates the coronavirus and COVID-19 pandemic and acclimates to a new business as usual, Glorietta Bay Inn, a member of Kamla Hotels, is proud to announce new and updated safety and sanitation practices and guidelines at all properties. With guest and team safety as the first priority, all associates will be trained in new and revised cleaning processes and practice social distancing at the front desk and other points of contact. Guests can be confident knowing that Glorietta Bay Inn has been taking a proactive approach to all aspects of safety and sanitation, from the check-in to housekeeping and check-out, and going above and beyond standard procedures to ensure that everyone, including hotel staff, can feel confident and safe.
Glorietta Bay Inn will continue to use a system that creates a cleaning, deodorizing and sanitizing product also known as Stabilized Aqueous Ozone™ (SAO) or “Magic Water,” from Tersano. This safe and effective product eliminates germs, odors, stains, and mildew and quickly kills viruses and bacteria with no toxins, carcinogens or chemical residue. SAO has been certified safe by the Environmental Protection Agency (Site Registration No. 89093-CAN-01) and has earned Green Seal Certification (standards GS-37 and GS-53). Tersano is well documented and SAO replaces chemical cleaners and sanitizers while protecting the environment from toxic chemicals for sustainability.
Glorietta Bay Inn will continue to sanitize all air conditioning units and filters in rooms and focus on hard-to-reach areas to ensure cleanliness on every surface. Additionally, all unnecessary items will be removed from guestrooms and communal areas, such as lobbies, to lower chances for contamination. After thorough cleaning and sanitizing, all guestrooms will be inspected before hotel guests can enter and enjoy the amenities and warm hospitality that they have come to expect.
Front desk check-in will also see reduced contact. The new processes will offer guests the ability to program their own key cards and hotel staff will be adopting new paperless processes to reduce contact where possible. Check-in and check-out procedures will be seamless and intuitive, allowing guests to complete everything with as little contact with front desk staffers as possible without compromising customer service.
Because of the new initiatives and a commitment to safety in place, Glorietta Bay Inn has continued to operate during the pandemic and is be ready to welcome new and returning guests. With the knowledge that every precaution has been taken and that safety and cleanliness are paramount for both visitors and employees, Glorietta Bay Inn is excited to offer its signature level of customer service and bring its singular brand of hospitality. As everyone prepares to enter a “new normal,” guests can feel confident that all procedures and practices will continue to be reviewed and updated to stay aligned with new developments and industry standards.